Buyer Protection

Every Mille order includes:

• 14-day return window
• The seller's warranty, stated on the listing before you buy
• Résolution des litiges en cas de problème

1. 14-day returns

You may return any item within 14 days of delivery for a full refund, provided the item is returned in its original condition. Mille covers the return shipping cost if the return is due to a product defect or incorrect item received.

2. Warranty

The warranty on an item is given by the seller who lists it, not by Mille. Its length is set by that seller and is stated on the listing before you buy — it varies by seller and by item. It covers manufacturing defects and functional failures; normal wear and accidental damage are not covered. Warranty claims are handled by the seller. If a seller does not honour the warranty they published, that is a dispute, and section 3 applies.

3. Dispute resolution

If your item does not match its listing description, arrives damaged, or does not arrive at all, contact Mille support at [email protected] within 30 days of the expected delivery date. Mille will mediate between you and the vendor. If a resolution is not reached within 10 business days, Mille will issue a refund at its discretion.

4. Exclusions

Buyer protection does not apply to: digital downloads, gift cards, items returned outside the 14-day window (warranty claims are still honoured), or items damaged after delivery through buyer misuse.

5. Contact

Buyer protection claims: [email protected] — include your order number and a brief description of the issue.